Where should the card go in a retail shop?
At the register, where every customer stops. A sticker by the door or on bags reaches people who leave without buying too.
Can reviews mention our staff by name?
Customers can mention whoever they like. If names come up, your report shows the pattern. You can't ask customers to name anyone.
Will the report show complaints about stock or prices?
If reviews mention items out of stock, prices or return policies, yes. The report shows complaints as plainly as praise.
How does verification work for a retail shop?
Standard storefront verification: Google confirms your real address, usually with a short video or a mailed postcard.
We also sell online. Can online customers review us?
Customers can review your Google profile however they bought. Put the link in order confirmations so online buyers can find it.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.