When should owners get the card?
At pickup, the same way for everyone. Owners can review once they're home and see their pet settled.
We also run daycare. Do regular daycare clients review differently?
Often, yes. Regular daycare clients can speak to consistency over months. Your report shows what each group talks about.
What if a pet had an issue during a stay?
Give the card to everyone the same way, and reply to every review calmly and promptly. How you handle a problem is often what other owners notice most.
How does verification work for a boarding facility?
Standard storefront verification: Google confirms your real address, usually with a short video or a mailed postcard.
Can reviews mention our staff?
Owners can mention whoever they like. If staff names come up, your report shows the pattern. You can't ask owners to name anyone.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.