Should patients get the card at the exam or at pickup?
Either works; pickup is often better. When patients see clearly in their new glasses, the experience is complete.
How do we reply to reviews without breaking patient privacy?
Keep replies general: thank the reviewer, don't confirm they're a patient, and never mention their eyes, conditions or care. Member reports include reply drafts written that way.
Can each doctor in our practice have their own listing?
In many cases Google allows individual practitioners their own profile alongside the practice's. We look at how your practice works and recommend the right setup.
How does verification work for an eye care practice?
Like any storefront: Google chooses the method, often a short video or a mailed postcard to your practice address. Separate doctor listings at a shared office can take extra steps.
Will the report separate the exam from the optical shop?
If reviews talk about frames, fitting or wait times for glasses, the report shows those patterns separately from the exam itself.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.