Can reviews mention our crew by name?
Customers can mention whoever they like, and often do. If names repeat, your report shows it. You can't ask customers to name anyone, though.
What if a move had a damage claim?
Give the card to every customer the same way. A fair, quick claim process is something reviewers notice, and the report shows how claims come up in reviews.
How is my coverage area defined?
You tell us the cities, counties or ZIP codes you actually serve, and we set your Google service area to match, not a single pin on a map.
How does verification work for a moving company?
If customers don't come to your office, you're a service-area business and your base address stays hidden. Google chooses how you verify; for a business like yours it's usually a short video.
Do long-distance moves work the same way?
Yes. Hand the card over at delivery, when the customer can see everything arrived.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.