Where should the card go so customers see it later?
With the invoice works, and a small sticker near the oil-change sticker on the door jamb is there whenever they open the door. They can review once they've driven a while.
We sometimes tell people a job needs a shop. Does that hurt reviews?
Honest advice, including "this needs a lift," is something customers often praise. Give the card to everyone the same way.
How is my coverage area defined?
You tell us the cities, counties or ZIP codes you actually serve, and we set your Google service area to match, not a single pin on a map.
How does verification work for a mobile mechanic?
As a service-area business, your base address stays hidden. Google chooses how you verify; for a business like yours it's usually a short video of your setup.
Does this work for fleet customers?
Yes. Leave the card with the fleet manager; business customers review the same way.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.