Should we give the card to someone buying an engagement ring before the proposal?
Give it at pickup like anyone else; many buyers come back to review once the moment has happened. Never ask them to share details they'd rather keep private.
When is the right moment for a repair customer?
At pickup, when they see the finished piece. A card in the repair envelope works too.
Custom pieces take weeks. When should those customers get the card?
When they pick up the finished piece. That's when they're most likely to want to tell others about it.
How does verification work for a jewelry store?
Standard storefront verification: Google confirms your real address, usually with a short video or a mailed postcard.
Will the report show if customers mention prices or pressure?
If reviews mention prices or a pushy sale, yes. The report shows complaints as plainly as praise.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.