When should owners get the card?
Leaving it after a first visit or the end of a pet-sitting stay works well; owners can review once they're home and see how things went.
We have several walkers. Can reviews mention them?
Owners can mention whoever they like. If walkers' names come up, your report shows the pattern. You can't ask owners to name anyone.
How is my coverage area defined?
You tell us the neighborhoods, cities or ZIP codes you actually serve, and we set your Google service area to match.
How does verification work for a pet-care business?
As a service-area business, your base address stays hidden. Google chooses how you verify; for a business like yours it's usually a short video.
Will the report show what owners value most?
Yes. If reviews keep mentioning photo updates, punctuality or a particular walker, the report shows those patterns.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.