When should patients get the card?
At checkout, the same way for every patient. Many patients review after several visits, when they can describe their progress; the card makes it easy whenever they're ready.
How do we reply to reviews without breaking patient privacy?
Keep replies general: thank the reviewer, don't confirm they're a patient, and never mention conditions or treatment. Member reports include reply drafts written that way.
Can each chiropractor in our clinic have their own listing?
Google allows individual practitioners their own profile alongside the practice's in many cases. We look at how your clinic works and recommend the right setup.
How does verification work for a chiropractic practice?
Like any storefront: Google chooses the method, often a short video or a mailed postcard to your practice address. At a shared office, verifying a separate profile can take extra steps.
Can we offer a free adjustment for a review?
No. Google prohibits offering anything in exchange for reviews, and we never set that up. Every patient gets the same simple invitation.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.