Can the report identify which technician a review is praising?
If reviews name a specific technician, yes — the report can
surface that pattern rather than leaving it anecdotal.
How does verification work for a repair shop?
Standard storefront verification — Google confirms your real shop address, usually with a short video or a mailed postcard.
I have more than one location — does this work?
Yes. Each location gets its own Google Business Profile, its
own card, and its own Intelligence Report.
My reviews are scattered across other platforms too — does the report cover those?
The Intelligence Report is built from your Google reviews
specifically. Other platforms aren't included in this report.
Is there anything we should avoid asking customers about?
We never write scripts asking for specific star ratings or
content — that rule applies here just like every other vertical.
We do fleet/commercial accounts too — does this still apply?
The card and profile work the same way regardless of whether a
given customer is a retail walk-in or a fleet account — reviews come from whoever
Google lets post one.