What about devices we couldn't fix?
Those customers get the card the same way. Never skip customers you think are unhappy; Google's policy doesn't allow asking only the happy ones.
How should we reply to reviews?
Keep replies general: thank the customer and invite them to call. Never mention the device's contents, passwords or data, or anything personal.
We also do on-site IT support. Which profile?
If customers can visit your shop, one storefront profile can cover both. Businesses that only go to customers use a service-area setup; we check which fits.
How does verification work for a repair shop?
Standard storefront verification: Google confirms your real address, usually with a short video or a mailed postcard.
We also sell phones and accessories. Same page?
Yes. Repair shops that sell phones, cases and accessories use the same setup; pick the primary category that matches most of your business.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.
Which Google category fits best: “Mobile phone repair shop”, “Computer repair service” or another?
It depends on what most of your work is. The exact Google categories for this trade are “Mobile phone repair shop”, “Computer repair service”, “Phone repair service” and “Electronics repair shop”. Your primary category should be the one that describes your main service. Secondary categories some businesses add, only when they really offer that service: “Computer support and services”, “Cell phone store”, “Data recovery service” and “Computer service”. Choose only categories that describe what you actually do. When we set up or clean up your profile, we check each one in Google's own category picker.