When should buyers get the card?
At delivery, every buyer, the same way. A keepsake key tag on the keys goes home with them, so they can review after the first trip if they like.
We sell RVs and boats (or motorcycles). Which Google category?
Pick the one that matches most of your business as your primary category; the others can be additional categories. The category FAQ below lists the exact names.
Do service and parts customers get the card too?
Yes. A card at the service counter works for every visit, and if reviews talk about sales and service differently, your report shows them apart.
How does verification work for a dealer?
Standard storefront verification: Google confirms your real address, usually with a short video or a mailed postcard.
Can staff ask buyers to mention them by name?
No. Google's policy doesn't allow asking for specific content in a review, including a staff member's name.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.
Is “RV dealer” the right Google category for me?
For most businesses like yours, yes. “RV dealer” is the exact name in Google's category list, and it should be your primary category. Secondary categories some businesses add, only when they really offer that service: “Boat dealer” and “Motorcycle dealer”. Choose only categories that describe what you actually do. When we set up or clean up your profile, we check each one in Google's own category picker.