Does this work for emergency calls, not just scheduled jobs?
Yes — the card works the same way regardless of whether the job
was scheduled or an emergency call. Emergency fixes tend to generate the fastest
reviews of any job type.
How is my coverage area defined?
You tell us the cities, counties, or zip codes you actually
serve, and we set your Google service area to match — not a single pin on a
map.
How does verification work for a plumbing business?
As a service-area business, your base address stays hidden.
Google chooses how you verify; for a business like yours it's usually a short video of your setup rather than a mailed postcard.
My reviews are scattered across other platforms too — does the report cover those?
The Intelligence Report is built from your Google reviews
specifically. Other platforms aren't included in this report.
Can the report identify which technician a review is praising?
If reviews name a specific technician, yes — the report can
surface that pattern rather than leaving it anecdotal.
Is there anything we should avoid asking customers about?
We never write scripts asking for specific star ratings or
content — that rule applies here just like every other vertical.