We groom a lot of anxious pets. Will that show up in reviews?
Often, and in a good way. Owners of nervous pets tend to write detailed reviews when a groomer is patient. Your report shows what they praise.
Can reviews name individual groomers?
Owners can mention whoever they like. If names come up, your report shows the pattern. You can't ask owners to name anyone.
We have a van and a shop. Which profile do we need?
It depends on where customers are served. We look at how you actually work and set up the profile Google's rules call for.
How does verification work for a groomer?
Google chooses the method. A mobile groomer usually verifies with a short video of the van; a shop verifies like any storefront, often by video or postcard.
How is a mobile groomer's coverage area defined?
You tell us the cities, counties or ZIP codes you actually serve, and we set your Google service area to match.
Is there anything we should avoid asking customers?
Yes: never ask for a specific star rating or wording, never offer anything in return for a review, and never ask only the customers you think are happy. The card simply makes it easy for everyone to leave an honest review.